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Guest resources

House rules.

Policies for every stay—quiet hours, check-in, pets, parking, and more. Choose your home below.

Hidden Falls
All homesHidden FallsStatesvilleNewtonJill Ct

Hidden Falls house rules

Charlotte townhouse—plus the universal Kwesi Stays standards above.

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Quiet hours

Respect

Quiet hours

10:00 PM – 8:00 AM. Keep voices, music, and TVs at a considerate level for neighbors.

No smoking

Health

No smoking

No smoking or vaping anywhere inside the home. Dispose of cigarettes outside only where permitted.

Pets by approval

Pets

Pets by approval

Only pre-approved pets. Clean up after your pet, keep them off beds unless noted, and never leave pets unattended.

Registered guests only

Occupancy

Registered guests only

Only guests on the reservation may stay overnight. No parties or events without written approval.

Self check-in

Arrival

Self check-in

Follow the digital check-in instructions sent before arrival. Do not share access codes.

Check-out

Departure

Check-out

Check out by 11:00 AM unless extended. Strip used linens, start dishwasher if full, lock up, and return keys.

Trash & recycling

Care

Trash & recycling

Bag trash and follow local pickup instructions in your welcome message. Do not leave bags outside overnight unless scheduled.

Wi-Fi & devices

Tech

Wi-Fi & devices

Wi-Fi is for guest use. Do not reset routers or relocate equipment. Report outages through your host message thread.

Report issues early

Care

Report issues early

Message us immediately for spills, breaks, or maintenance needs. We can help fastest when we know early.

Lock up

Safety

Lock up

Lock doors and windows when you leave. Do not disable cameras or safety devices where disclosed in your listing.

Park only in assigned spots

Access

Park only in assigned spots

Use designated parking only. No blocking driveways, mailboxes, or neighbor spaces.

Reach us anytime

Support

Reach us anytime

For urgent issues call the number in your check-in message. For everything else, use Contact on kwesistays.com.

Driveway & street

Parking

Driveway & street

Park in the designated driveway or assigned spots only. Do not block the mailbox or neighboring driveways.

Mecklenburg County pickup

Trash

Mecklenburg County pickup

Trash and recycling days are in your welcome message. Use city bins; breakdown boxes. Extra bags go inside bins with lids closed.

HVAC

Climate

HVAC

Set thermostat between 68–76°F. Close doors to unused rooms. Report unusual noise or weak cooling promptly.

Residential street

Neighbors

Residential street

This is a lived-in neighborhood. Keep outdoor gatherings small and wrap up by quiet hours.

Also helpful

Local guides

Restaurants, nightlife, and things to do near each property.

Local guides
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